Privacy Notice
Who I Am
I am Lisa Burdett, a Psychotherapeutic Counsellor and Coach.
I am registered with the Information Commissioner's Office (ICO) as a Data Controller.
ICO Registration Number: ZA765663
Contact Details
Lisa Burdett
Email: info@lisaburdett.co.uk
Telephone: 07867 264139
Website: www.lisaburdett.co.uk
I am responsible for ensuring that your personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and subsequent amendments to UK data protection law.
What Information I Collect
I may collect and process the following personal information:
• Name
• Address
• Telephone number
• Email address
• Date of birth
• Emergency contact details
• GP details
• Information provided through website enquiries
• Information provided during assessment
• Session notes and clinical records
• Payment records
• Correspondence between us
Some information may be classed as Special Category Data under UK GDPR, including information relating to physical health, mental health, emotional wellbeing, ethnicity, religious beliefs, sexual orientation or other sensitive matters discussed within counselling.
How Information Is Collected
Information may be collected when:
• You submit an enquiry through my website contact form.
• You contact me by email or telephone.
• You complete client registration or assessment forms.
• You attend counselling sessions.
• You make payments for services.
• You provide information during our therapeutic work together.
Why I Collect Your Information
I collect and process personal information to:
• Respond to enquiries.
• Assess suitability for counselling.
• Provide counselling and coaching services.
• Maintain clinical records.
• Arrange and manage appointments.
• Conduct online counselling sessions.
• Process payments.
• Comply with professional, legal and ethical obligations.
• Obtain professional supervision.
• Manage complaints and data protection requests.
• Meet safeguarding responsibilities.
Lawful Basis for Processing
The lawful bases relied upon under UK GDPR include:
• Performance of a contract for counselling services.
• Legitimate interests in administering and developing my practice.
• Compliance with legal obligations.
• Provision of health and counselling services.
• Explicit consent where required.
Confidentiality and Information Sharing
Information shared during counselling is treated confidentially.
Information will not normally be shared with third parties without your consent unless:
• There is a serious risk of harm to yourself or another person.
• There are safeguarding concerns relating to a child or vulnerable adult.
• Disclosure is required by law or court order.
• There is a legal obligation to report certain criminal activity.
• Disclosure is necessary to protect vital interests.
• You have provided written consent.
Wherever possible, I will discuss any disclosure with you before taking action unless doing so would increase risk or be prohibited by law.
Clinical Supervision
As part of professional and ethical practice, I undertake regular clinical supervision.
Client work may be discussed with a qualified supervisor to ensure safe and effective practice. Identifying information is minimised wherever possible, and supervisors are bound by professional confidentiality requirements.
Online Counselling
Where counselling is provided online, sessions are conducted using Google Meet.
While reasonable steps are taken to protect confidentiality and security, no internet-based communication can be guaranteed to be completely secure. Clients are encouraged to access sessions in a private location and use secure internet connections where possible.
Sessions are not routinely recorded.
Payments
Payments are made by bank transfer.
Payment records, invoices and transaction details may be retained for accounting, taxation and business administration purposes.
Website Enquiries
If you submit an enquiry through my website contact form, the information you provide will be used solely to respond to your enquiry and assess whether my services are suitable for your needs.
If counselling does not proceed, enquiry information will only be retained for as long as reasonably necessary and then securely deleted.
Storage and Security
I take reasonable technical and organisational measures to protect personal information.
These measures may include:
• Locked storage for paper records.
• Password-protected electronic devices.
• Secure email accounts.
• Restricted access to client information.
• Secure destruction of records when no longer required.
Retention of Records
Client records are normally retained for seven years following the end of therapy and are then confidentially destroyed, unless a longer retention period is required by law, safeguarding obligations, insurance requirements or professional guidance.
Financial records may be retained for longer where required by HMRC regulations.
Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request restriction of processing in certain circumstances.
• Request erasure where applicable.
• Object to certain types of processing.
• Request transfer of your personal information where applicable.
• Raise concerns regarding how your personal information is handled.
Requests should be made using the contact details provided in this notice.
Data Protection Complaints
If you have concerns about how your personal information has been collected, stored, used or shared, please contact me directly.
Lisa Burdett
Email: info@lisaburdett.co.uk
Telephone: 07867 264139
I will acknowledge receipt of your complaint within 5 working days and aim to provide a written response within one calendar month.
You also have the right to complain to the Information Commissioner's Office (ICO) at any time, although I would appreciate the opportunity to address your concerns first.
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in legal, regulatory or practice requirements. The latest version will always be available on request.
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Last Updated: June 2026.
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